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A Note from Gordon on SB1070

June 21st, 2010 posted by Gordon C James

note

In a short ceremony on April 23, 2010 Governor Janet Brewer signed SB 1070, the Support Our Law Enforcement and Safe Neighborhoods Act, also commonly referred to as the Arizona Immigration law. There was little explanation and no apologies to those who might be affected adversely.  Just a ham-fisted “take it or leave it” approach. Those of us who make a living from conventions and tourism were left on our own to explain to our customers what all this meant.

I asked several colleagues and clients to read the law before they made any drastic decisions about continuing business in Arizona.  They said they didn’t need to because the national media and the White House had already explained it to them and that there was no way they would risk coming to Arizona.  The choice had been made for them.

I don’t think anyone knows for sure just how bad this law is going to be for the local economy.  One way or the other all of our livelihoods are affected by conventions and tourists – and they won’t be coming here as they had before.

Phoenix was one of the final three cities for the 2012 Republican National Convention.  Winning would have meant some $200 million in economic stimulus flowing into the state from visitors and convention organizers.  I think we lost in a fair fight, but I am sure ultimately SB 1070 was the tipping point driving the RNC Site Selection Committee to choose Tampa, Florida over Phoenix.

This has been a textbook case of bad public relations.  It could have been handled so much better.  We will all be living with this bad communications plan for some time to come. I can only hope that businesses and tourists will continue to spend their money in Arizona, knowing that a boycott of the state is not the right way to fix this legislative debacle. I’m confident if we all work together, we can arrive at a solution that will fix this problem and restore the state’s reputation to what it once was – a great place to visit and live.

Sincerely,

Gordon James

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Too little, too late in the public court for BP

June 16th, 2010 posted by Matthew Dutile

It’s been 58 days since an explosion that took the lives of 11 oil rig workers and began the catastrophe that is now the worst oil spill in U.S. history, and if it continues unabated might be the worst ever known.

The Deepwater Horizon oil spill has garnered media attention across the world as it continues to pour hundreds of thousands if not millions of gallons of oil into the Gulf of Mexico every day. It’s not only been an ecological disaster for the company and gulf states, it’s been a PR disaster from day one as well. Everyone is lining up to make sure BP knows it.

I remember picking up a case study book in my PR 400 level class in college, and in it was a study on how Exxon Valdez handled their spill. It spoke about the major blunders Exxon made while trying to minimize the effects of the spill. I have little doubt BP’s utter failure on the PR front will replace the Exxon case in this book.

In the early days of the spill, BP continually tried to downplay the amount of oil leaking out of its pipe. BP CEO Tony Hayward even went so far as to call the amount of oil “relatively tiny” when compared to the “very big ocean.” That may be a bit hard to swallow given the vast amounts of oil covered waters and beaches.

While in an interview with NBC where Hayward attempted to apologize for the disruption the spill called he even went so far as to caustically remark, “There’s no one who wants this thing over more than I do. I’d like my life back.” Whoa. Come again? Did he really say that?

As reports began to surface about large underwater plumes of oil caused by the dispersant BP used to break it up, BP’s chief engineering officer even went so far as to try and debate what constitutes a plume. Instead of owning up to the problem, they tried to play word games around the definition.

The company has been less than cooperative with the media as the spill progresses, often denying members of the media access to flyovers to photograph the spill or to speak with workers on the clean up crew. All while claiming an open door policy. The problem with denying the media, and then saying you aren’t, is it’s the media that gets to report whether you indeed are or not. It’s hard to cover the truth behind photos though such as those in this incredible, evolving New York Times photo story.

Word games, quick outbursts of insensitive comments, the inability to control the spill despite saying they could and denying media access have all built on BP’s PR disaster, rapidly destroying the companies credibility. Even spoof Twitter accounts have popped up to satirize and criticize the company, gaining a large audience of followers.

So when BP rolled out it $50million dollar ad campaign across TV and print publications like the Wall Street Journal, with Hayward apologizing and saying, “We will make this right,” it was a case of too little, too late in the public court of opinion. They had virtually nothing left to bank on and little credibility in the eyes of the American public.

BP’s mistake was to try and do anything but accept immediate responsibility for their actions and the conviction to see this problem solved. Instead they tried to pass blame, seemed perturbed to be bugged by this and have continually played games of misinformation or half information with the media and public.

When working with crisis clients, we always advise them to step forward and take responsibility. While its difficult to face the immediate criticism, and the truth that you’ve caused a fault, the perils of trying to downplay and hide your crisis will always come back to haunt you. In today’s open digital world, the truth will find a way to surface.

As for BP, it’s brand reputation will take decades to recover from this incident, if it ever does, costing it billions of dollars in the meantime. The only hope for the company now is to quickly find a solution to the spill and work toward repairing the damage its done with humility and honesty.

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GCJPR Spring/Summer 2010 Newsletter

June 15th, 2010 posted by Matthew Dutile

gds

Gordon C. James Public Relations Spring/Summer 2010
IN THIS ISSUE…
Shea Homes Gets Social
Campaign Corner
MCSF Grow Support in AZ

Carls Outboard with Gray~Paula Pedene  of Phoenix VA Health Care System was in New York to receive a PRSA Silver Anvil in Community Relations for the VA Veterans Day Parade “Home of the Free, Because of the Brave” A Salute to Veterans of the Global War on Terror. The award was a group effort between GCJPR, the Veterans Medical Leadership Council and PR Communications. GCJPR’s Trisha Anthony accompanied Pedene to the New York ceremony. We are proud to support the VA and VMLC and honored to receive this award with them!

. . . . . . . . . . .

EVENT ROUNDUP…

Hank Aaron hits a Homerun at Florence Crittenton

Hall of Famer, Hank Aaron was on hand this year as the keynote speaker for Florence Crittenton’s 7th Annual “Teaming Up for Kids Luncheon” held March 4.  Aaron captivated the crowd with his stories of playing in the Major Leagues for over 20 years and discussed his own passion for helping out communityorganizations.

. . . . . . . . . . .

Childhelp Brings the Fight Against Abuse to the Capitols

After an April press conference at the Arizona State Capitol with Governor Jan Brewer regarding National Child Abuse Prevention Month, Childhelp went to the Nation’s Capitol to host their annual Day of Hope luncheon.

The 50-year-old organization did not stop there. A televised concert with music industry giant David Foster was taped in Washington D.C. at the Warner Theater. The event will soon become a telethon on cable network BET to raise funds for Childhelp and the battle against child abuse in America.

. . . . . . . . . . .

Carl’s Jr. gives to Phoenix Children’s Hospital

During the month of March, 60 Arizona Carl’s Jr. restaurants collected $26,790 in $1 donations to benefit Phoenix Children’s Hospital. On April 28, Carl’s Jr. franchise owner and operator, Jason LeVecke, CEO of MJKL Enterprises, presented the check to the hospital on behalf of the thousands of Carl’s Jr. guests who support the great work Phoenix Children’s does for the health and well being of the children in our community.

. . . . . . . . . . .

MLB Players Bring Spirit to Surprise

Retired Anaheim Angels outfielder Tim Salmon and local businessman Kelly House teamed up with GCJPR to produce a family friendly, Christian outreach event based around America’s favorite pastime- baseball. The inaugural Spirit of the Game brought out more than 1,000 people to Surprise Stadium – despite inclement weather – to meet and get autographs from over 30 active and retired Major League Baseball players from all over the Cactus League on February 20.

Former San Francisco Giants pitcher Dave Dravecky joined the group of baseball talent and spoke to the crowd about his career, a battle with cancer that left him with an amputated left arm and how his faith has helped him move forward.

note
In a short ceremony on April 23, 2010 Governor Janet Brewer signed SB 1070, the Support Our Law Enforcement and Safe Neighborhoods Act, also commonly referred to as the Arizona Immigration law.There was little explanation and no apologies to those who might be affected adversely.  Just a ham-fisted “take it or leave it” approach.Those of us who make a living from conventions and tourism were left on our own to explain to our customers what all this meant.

I asked several colleagues and clients to read the law before they made any drastic decisions about continuing business in Arizona.  They said they didn’t need to because the national media and the White House had already explained it to them and that there was no way they would risk coming to Arizona.  The choice had been made for them.

I don’t think anyone knows for sure just how bad this law is going to be for the local economy.  One way or the other all of our livelihoods are affected by conventions and tourists – and they won’t be coming here as they had before.

Phoenix was one of the final three cities for the 2012 Republican National Convention.  Winning would have meant some $200 million in economic stimulus flowing into the state from visitors and convention organizers.  I think we lost in a fair fight, but I am sure ultimately SB 1070 was the tipping point driving the RNC Site Selection Committee to choose Tampa, Florida over Phoenix.

This has been a textbook case of bad public relations.  It could have been handled so much better.  We will all be living with this bad communications plan for some time to come. I can only hope that businesses and tourists will continue to spend their money in Arizona, knowing that a boycott of the state is not the right way to fix this legislative debacle. I’m confident if we all work together, we can arrive at a solution that will fix this problem and restore the state’s reputation to what it once was – a great place to visit and live.

Sincerely,
Gordon James

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This April, GCJPR won a competitive bid to join the Shea Homes Arizona family and provide communications and social media strategy to their great marketing team. Shea Homes has continually ranked amongst the best in customer satisfaction by J.D. Power and Associates, and there’s no question why with their unparalleled commitment to building spectacular homes. GCJPR will support and leverage a robust existing media outreach and target new publications with readers interested in learning more about the Shea Homes lifestyle.

GCJPR will also coordinate the social media strategy and outreach for Shea Homes including; highlighting members of the Shea Homes staff and community giving back to others, weekly trivia facts and weekly tips for homeowners or prospective buyers.

Find us on Facebook Join the conversation!

Campaign Corner, GCJPR Brings Focus on Candidates’ Recent Events and Fundraising

Jim Ward- votejimward.com

Highly successful businessman and Congressional District 5 hopeful, Jim Ward was recently described in The Wall Street Journal as an anti-establishment outsider poised to wreak havoc with the Washington establishment. Jim’s campaign continues to gain national attention with the highly respected national Rothenberg Report highlighting his candidacy as credible and claiming he has an excellent chance of winning in the fall. Contributing to the management of Ward’s fundraising and events is no small task as the candidate has been extremely active, but GCJPR is proud to report that Ward is out raising his fellow primary opponents 2-to-1.

Ben Quayle- quayleforcongress.com

GCJPR is happy to be helping the future of Arizona by assistingCongressional District 3 candidate Ben Quayle.  Ben is anaccomplished businessman and attorney who is running for Congress because he can’t sit on the sidelines while our country is taken down an unsustainable path – a path where government takes more control of our everyday lives and the burden of out of control spending puts our nation at risk. Ben is ready to take on Washington, D.C. as a newgeneration of conservative leadership.


MCSF Strengthens Arizona Outreach

GCJPR was very pleased to plan and execute campaign visits for Senator John McCain with Senator Scott Brown (R-MA) and former presidential running mate Governor Sarah Palin.

MCSF LogoOn March 25, former Mayor of Phoenix Skip Rimsza and his wife Kim generously opened their home to the Marine Corps Scholarship Foundation.

The evening brought together community philanthropists and business leaders Deborah Carstens, Lee Hanley, Judge Michael Daly Hawkins, John Nickerson, The Honorable Richard Romley and Ira Shapiro to support the education of children of Marines.

Special guest speakers included Brigadier General Busby, as well as World War II Iwo Jima veteran Bill Hill. Margaret Davis, President and CEO of the Foundation attended along with several Arizona student scholarship recipients.

The Marine Corps Scholarship Foundation, Inc. provides scholarship assistance for post-high school education to qualified sons and daughters of Marines, Navy Corpsmen and Navy Religious Program Specialists who serve the Marines, with a particular attention given to children whose parents have been killed in combat or training. In 2009, the Foundation awarded $3.5 million in the form of 1,405 scholarships. The Foundation has funded scholarships to students in all 50 states and will celebrate its 50th anniversary in 2012.

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Campaigns and Political Visits

May 26th, 2010 posted by Matthew Dutile

So we’ll admit with more than a little shame that it’s been a whopping three months since our last blog post (or in social media land the length it takes for the entire world to re-invent itself). Our online absence hasn’t been for want of newsworthy events or ongoing at GCJPR, but perhaps almost too much of it! It’s been an incredibly busy quarter for our company and we’re more than thankful for the growing number of exceptional clients knocking at our door.

Campaign season has been ramping up and we’ve inundated ourselves with more than a fair share of political meetings, fundraisers and rallies. From organizing Phoenix’s bid to the RNC Site Selection Committee (we unfortunately lost to Tampa) to McCain rallies, to Jim Ward and Ben Quayle events, and to a special visit by former First Lady Laura Bush to sign her new book, we’ve been keeping ourselves quite busy.

We’ll have lots more info on each of these campaigns in our upcoming newsletter release, but in the meantime we thought you’d all enjoy this photo gallery of events over the last three months. Just click on each photo to view a larger size.

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Palo Verde Nuclear safety day sees scientists get creative

February 22nd, 2010 posted by Megan Rose

If you have never seen nuclear scientists and really smart people get creative all in the name of safety- you obviously haven’t been to the annual APS Safety/Human Performance Day at Palo Verde Nuclear Generating Station.

Held for the third consecutive year, the employees and contractors of Palo Verde organize more than 40 booths dedicated to safety topics ranging from radiation protection to heart health to the proper ways to use tools.

With the goal of teaching about safety in a creative and fun way, each department designed a booth and offered an array of prizes ranging from Wii game consoles to flat screen televisions in order to get people to stop and learn about safety.

Some booths featured game show themes such as “Are you smarter than a nuclear scientist” and Palo Verde “Idol.”  Others offered interactive games such as miniature golf, remote control car racing and a live version of the Clue game.

Even though the event isn’t open to the public, over 2,000 employees and contractors attended the event throughout the day and the event was covered by ABC15 and the Business Journal.

Palo Verde is the largest power producer in the U.S., providing electricity to more than 4 million customers throughout Arizona and the Southwest. The plant is operated by Arizona Public Service.

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The GCJPR blog goes mobile

February 4th, 2010 posted by Matthew Dutile

Each day more and more people are using their mobile devices to connect with their favorite Web sites and for general Internet consumption. In fact, over 65 million individuals access Facebook from their phones and a huge portion of Twitter usage is consumed the same way. As technology advances, we want our information on the go, and we want it in accessible formats.

In that spirit, we’ve added a new plug-in to the GCJPR blog that will allow users of touch-phone devices like the iPhone, iPod Touch, Google Android and BlackBerry Storm to access our content in a faster loading and easy to manage format. If you’re looking to take your brand mobile, we highly recommend adding the WPtouch plug-in to your WordPress blog as well.

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